FAQs – Home Healthcare in Charleston

Home Medical Care in Charleston

Frequently Asked Questions About In Home Healthcare in Charleston

Have questions about in home healthcare services in Charleston? Find clear answers about IV therapy, urgent care, chronic condition support, and how Holy City HC delivers trusted nurse-led care directly to your home.

How are you giving back?2025-06-27T19:49:38+00:00

We believe in servant leadership and a life of service. For every 10 subscribers to our service, Holy City HC provides a Veteran who is undergoing Chemotherapy/Radiation assistance from an RN through treatment free of charge. If you know of a Veteran who could use our help, please feel free to reach out.

What are your privacy practices?2025-06-27T19:50:53+00:00

Safeguarding your personal information is a top priority. All of our technology and facilities—right down to the provider’s office—adhere to stringent HIPAA requirements. Cybersecurity and privacy are integral to our services, and we will never sell or share your information. Our commitment is to protect your privacy at every step of your care journey.

What if we are not good with technology?2025-06-27T19:49:38+00:00

Holy City HC was founded on the principle of empowering individuals through health literacy. Our Registered Nurses ensure that all technology involved in your care is functioning optimally and that you feel completely comfortable and confident using it.

What locations do you service?2025-10-06T14:02:12+00:00

We are currently operating in Charleston SC and North Charleston, with plans to expand into surrounding areas. As part of our growing Holy City Med North Charleston and Holy City Healthcare Consultants network, we aim to reach more patients through partnerships with Holy City Missions, Holy City Pharmacy, and other city pharmacies by the end of 2025.

Are virtual consultations available?2025-06-27T19:50:53+00:00

One way we manage costs at Holy City HC is by offering Telehealth-only services for provider appointments. Where we set ourselves apart is by placing an experienced Critical Care RN right in your home, ensuring personalized support and high-quality care.

How should I prepare for my first appointment?2025-06-27T19:50:53+00:00

During your first visit, we will perform a comprehensive assessment. To help our providers create an optimal care plan, please bring all relevant medical records and a complete medical/surgical history. We also encourage you to note any questions or concerns in advance so they can be thoroughly addressed during your visit.

Do you accept insurance, and which plans are covered?2025-06-27T19:50:53+00:00

Holy City HC accepts most major insurance providers. At this time, we do not accept Medicaid. Please note that the startup fee and monthly fees are not covered by insurance but can be offset through an FSA/HSA. Speak to your RN about how you can maximize savings.

How do I book an appointment?2025-06-27T19:50:53+00:00

You can book an appointment by visiting our website, calling our helpline, or using the Athenahealth mobile app if you’re a current client.

Why do you utilize Critical Care Nurses?2025-06-27T19:50:53+00:00

Our Critical Care RNs are highly skilled at identifying red flags or sudden changes in a client’s condition. With exceptional assessment abilities, they serve as the provider’s eyes and ears, ensuring swift and accurate responses to any emerging health concerns.

What do the fees cover?2025-06-27T19:50:53+00:00

At Holy City HC, our startup fees allow us to limit the number of patients each provider serves, ensuring you receive the highest quality care and helping to prevent provider burnout. Unlike many concierge services, we offer personalized in-home support as part of our commitment to you. Depending on your chosen subscription tier, certain services are included in the fee to maximize your benefits.

How much does your services cost?2025-06-27T19:50:53+00:00

We utilize a tier-based subscription plan in order to tailor our services best to each customer. Your RN will help you decide which is best for you. All of our services however are available on a one off basis.

Join our Whole Health Management Membership

Take Control of Your Health at Home. Join our Whole Health Management membership and get ongoing support from real nurses who know your name, your story, and your care plan. Holy City HC connects you with licensed healthcare professionals committed to long-term wellness and continuity of care.

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Request Home Healthcare

Getting care at home is simple. Our team provides the support
and attention you need from start to finish.

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